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12

Provides training for staff and students in making use of the facilities provided by IT Services, including Induction.

Members of the Â鶹´«Ã½ÉçÇøÈë¿Ú.

Scheduled courses bookable via the online system.

Enquiries can be made via email to

its-training@sussex.ac.uk. 

Normal working days: 0900-1700 Occasionally evenings and weekends

Normal working days 0900-1700.

The normal IT Services change control applies.  Service subject to continual review.

1. To provide a range of scheduled IT Skills Training sessions for staff and students, as advertised, to create awareness of IT facilities and of the use of IT in Professional Services, Teaching & Learning and Research.
2. To encourage all new users to attend an IT Induction course and become familiar with basic IT Services facilities.
3. To consider provision of additional IT Skills Training courses in response to demand.
4. To provide three days’ notice of course cancellation (other than in exceptional circumstances).
5. To provide online training materials as appropriate.
6. To issue Certificates of Attendance, if requested, on completion of courses.
7. To carry out regular monitoring of the quality of courses, with review of attendee feedback.

1.  To cancel a booking at least 24 hours before the start of a course if unable to attend.
2. To arrive in good time for the start of the course (if more than 10 minutes late, attendees may be refused admittance or may not receive a Certificate of Attendance).
3. To attend courses in the appropriate order and level of ability.  The IT Services Training Manager can offer guidance.
4. To complete and return a feedback form within 48 hours of attendance.

Schools and Departments should:

Contact the IT Services Training Manager to discuss their IT skills training needs.

Data Network (#1); Windows Service (#4); Workstations for Open Access and Teaching (#32).

IT Training sessions are offered to staff and students to create awareness of facilities available at the University, enabling them to acquire skills and knowledge for effective use of IT within Professional Services, Teaching & Learning and Research. All new users are encouraged to attend an induction course covering basic IT Services facilities.

The schedule of IT Skills training courses is demand-led, by a waiting-list system and by specific requests from Schools and Departments. It is furthermore constrained by a fixed, annual training budget.

Bespoke training for supported software can be requested by staff, for individuals or for student/staff groups if no scheduled course is available, subject to specified minimum numbers.

Training materials are made available as appropriate.

Certificates of Attendance are issued, on request.

Training sessions are provided free-of-charge,  although a non-attendance fee (in line with Staff Development Unit charges) applies if  staff or students fail  to attend/cancel their place with less than 24 hours’ notice. The quality of courses is monitored by senior IT Services staff and via feedback from attendees, and is subject to continual review.

sussex.ac.uk/its/training/