Questions and answers
2983Why can't I use a role-based account?
IT Services are gradually replacing all role-based accounts with shared mailboxes to meet cyber security criteria. Here's what you need to know -
What is a role-based account?
These were originally created so multiple users could have access to a mailbox and calendar using an IT account based upon a role (rather than a user).
However, role-based accounts pose a cyber security risk as only one password is shared between multiple people. They are also harder to manage as passwords are forgotten and people who leave the University forget to share log in details.
What is a Shared Mailbox?
A Shared Mailbox offers very similar functions, like a mailbox and calendar, but this is based upon delegated access. This means the mailbox owner can request ITS to add or remove users instead of sharing a password.
To learn more about Shared Mailboxes and how to get access visit this FAQ page.
What do I need to do?
IT Services will give plenty of prior notice before your role-based account will be deactivated, giving you enough time to reply with the list of users who need access to the shared mailbox.
If you'd like to request a shared mailbox before the switchover -
1. Request a shared mailbox.
2. Visit the IT Support Portal.
3. Click the 'Request a Service' tile.
4. Select the 'Shared Mailbox Request' option.
Why does an error message keeps appearing in Outlook?
1. Remove the role-based account from your Sussex Account.
2. Open MS Outlook.
3. Click the Settings icon.
4. Click the 'Accounts' tab and then 'Email accounts'.
5. Next to the role-based account, click 'Manage' and then 'Remove'.
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