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Postal services

Courier services for staff

Courier services are available to University schools and departments via SEF.

1. Contact the Service Centre at ServiceCentre@sef.fm, with details of your delivery as below.
2. SEF will arrange the consignment, collect the item, and will bill your school or department at no additional charge to the cost of the consignment.
3. The item will be posted out at the earliest possible delivery date.

You will need to provide the following details to arrange courier services. We cannot arrange delivery of hazardous items, or certain consignments for Life Sciences and BSMS. This service is not available to students.

• what the item is
• where our staff can collect it (building and room number)
• full delivery address
• approximate size and weight (if known)
• value per item
• subproject code
• date to be collected by courier
• date to be received by the recipient
• an e-mail address to send delivery tracking information to
• a contact telephone number

Please be aware that we must receive all of the above information before we can provide a quote for delivery.

Mail delivery

• Incoming mail delivered to the central mail room will be sorted ready for delivery to the relevant buildings, schools and directorates. Mail will be delivered to individual post coded locations.

Internal mail

• Internal mail is collected from designated drop points during scheduled post rounds, twice per day in the morning and the afternoon. The mail room will sort all incoming internal mail in the same manner as incoming items, ready for the next scheduled mail round.

Outgoing mail collection

• Mail operatives will collect outgoing post from a central location per school or directorate through the working day. This outgoing post will be returned to the central mail room no later than 3.30pm.
• All 1st class, 2nd class, and international mail is handled by Royal Mail.
• Special and signed-for items are still collected and handled by Royal Mail.
• Large and international mail is delivered via DHL, and must be booked via the Service Centre.

External mail sorting and distribution

• Incoming mail delivered to the central mail room will be sorted and prepared for delivery to the relevant buildings, schools and directorates. Mail will be delivered to individual pigeon holes or agreed delivery points.

Assistance with large items for delivery

• To request assistance with large items for delivery, complete a delivery assistance form and send it to the Service Centre. Our logistics team will then get in touch to support with your delivery.

Posting of international mail

• International mail must include all customs forms (import and export) before being submitted to the Service Centre for delivery. International customs forms will be provided by the Logistics team if these are not available. For parcels, all relevant details (weight, measurements, contents, etc.) must be provided via the Service Centre before the mail can be delivered.

Mail sorting and distribution for residences

• The Residential Porter will place incoming mail in the flat or house mailbox. All residences have an up-to-date occupancy list which will be used to make sure mail is placed in the correct box.

Parcels, recorded or special deliveries for residences

• The Residential Porters will receive all incoming parcels and deliveries and maintain a record of each item. A slip notifying the student of the delivery will be placed in their mailbox. The student will either collect the item or arrange for its delivery to their room. The signature of the student and time of delivery or collection will be recorded.
• Mail for students no longer at a residence will be returned to the central mail room for redirection. Mail for students no longer resident at the University will be returned to the sender if the address is shown on the envelope.
• Any mail without a return address will returned to Royal Mail with a completed Royal Mail returns sticker stating the reason for returning the item.